Comments on: Good Stuff From Mall Stores: A Swimsuit That Sucks You In At Lands’ End http://www.shefinds.com/2009/good_stuff_mall_stores_swimsuits_at_lands_end/ Tue, 24 Nov 2009 15:04:28 -0600 http://wordpress.org/?v=2.8.4 hourly 1 By: CompulsiveShopping http://www.shefinds.com/2009/good_stuff_mall_stores_swimsuits_at_lands_end/#comment-42251 CompulsiveShopping Fri, 24 Jul 2009 22:31:53 +0000 http://shefinds.localhost?p=9798#comment-42251 When I think of Lands End, I think of other things. I used to be a Lands End customer. But after they made countless mistakes (addressing packages to the wrong name, inseaming pant's legs to different lengths, not sending receipts of what is ordered, no confirmation of what has been returned, incorrectly processing credits, etc.) I complained. They refunded a few of the costs but did NOT acknowlege their mistakes or investigate what went wrong. So, surprise, problems continued. After a few more complaints, they took drastic action. They fired me as a customer! It just goes to show that now that they are run by Sears, and many of their senior execs have left, they are NOT the company they once were. They are interested in their profits, and if THEY make mistakes, they don't make profit. So they simply focus on their customers that won't complain. LL Bean on the other hand has now become the recipient of even more of my business, a company that has always impressed me with their professionalism and their idea of what constitutes customer service. When I think of Lands End, I think of other things.

I used to be a Lands End customer. But after they made countless mistakes (addressing packages to the wrong name, inseaming pant’s legs to different lengths, not sending receipts of what is ordered, no confirmation of what has been returned, incorrectly processing credits, etc.) I complained. They refunded a few of the costs but did NOT acknowlege their mistakes or investigate what went wrong. So, surprise, problems continued. After a few more complaints, they took drastic action. They fired me as a customer!

It just goes to show that now that they are run by Sears, and many of their senior execs have left, they are NOT the company they once were. They are interested in their profits, and if THEY make mistakes, they don’t make profit. So they simply focus on their customers that won’t complain.

LL Bean on the other hand has now become the recipient of even more of my business, a company that has always impressed me with their professionalism and their idea of what constitutes customer service.

]]> By: Kris http://www.shefinds.com/2009/good_stuff_mall_stores_swimsuits_at_lands_end/#comment-39651 Kris Sat, 09 May 2009 00:29:35 +0000 http://shefinds.localhost?p=9798#comment-39651 Very nice. It would nice if they made a suit from this material that looked like a bikini with (different) flesh tone in the middle but a bra looking top/bottom - but its really a one-piece. That would be awesome. Very nice. It would nice if they made a suit from this material that looked like a bikini with (different) flesh tone in the middle but a bra looking top/bottom – but its really a one-piece.

That would be awesome.

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