Online Shopping Return Policies

Hey, we know finding the best store return policies, especially online, can be wildly time-consuming.  That’s why we’ve compiled the information for all of our favorites – check our list to find out how long you have to return an item, what condition it has to be in, whether or not shipping is refunded, and if you need to get a hold of shipping label or if it’s already included.  Now all you need to alleviate your online shopping experience is to know exactly who will give you free shipping in the first place.


CLOTHING

6 pm: 30 days to return, refund only, merchandise must be unworn, shipping is not refunded, shipping label not included

7 For All Mankind: 30 days to return (after 30 for credit only), refund or exchange, merchandise must be unworn, shipping is not refunded unless item was defective, shipping label not included

80s Purple: 15 days to return, refund or exchange,  merchandise returned must be in their original designer box free of damage and postage labels, shipping is not refunded, shipping label not included

Ann Taylor: 60 days to return, refund or exchange, merchandise must be unworn and unwashed, shipping is not refunded, shipping label included

Armani Exchange: 30 days to return, refund or exchange, merchandise must be unworn and not damaged, shipping is not refunded, shipping not included

Athleta: return within 45 days, refund or exchange, merchandise must be unworn, deduction of flat fee $6.00 from order refund for return postage, shipping label included

Banana Republic: return within 45 days, refund or exchange, merchandise must be unworn, deduction of flat fee $6.00 from order refund for return postage, shipping label included

Bluefly: 60 days to return, refund or exchange, merchandise must be original and unused, free return shipping, shipping label included

Betsey Johnson: 14 days to return, refund or exchange, merchandise must be unworn and unwashed, shipping is refunded under certain circumstances, shipping label not included

Brooks Brothers: no time limit to return noted, refund or exchange, merchandise must be unworn, shipping is not refunded if returning, shipping is refunded if exchanging, shipping label is included

Couture Candy: 30 days to return, refund or exchange, merchandise must be unworn, unwashed, and not altered, shipping is not refunded, shipping label not included

Edressme: 14 days to return most items (some are non-returnable), refund or exchange, merchandise must be unworn and unwashed, shipping is free, shipping label included

Ella Moss: 14 days to return for refund or exchange, after which merchandise is subject to a 15% re-stocking charge, after 45 days, merchandise can only be exchanged, merchandise must be unworn, shipping is refunded only if wrong or defective item was sent, shipping label is not included

Emporio Armani: 20 days to return, refund and return, original shipping cost not refunded but shipping for returns is free, shipping label not included

Express: 90 days to return, return and exchange, shipping is not refunded, shipping label included

Free People: 30 days to return, refund and return/exchange, merchandise unworn or unwashed or originally defective, free shipping, shipping label included

Gap: return within 45 days, refund and exchange, merchandise must be unworn, deduction of flat fee $6.00 from order refund for return postage, shipping label included

Guess: 30 days to return, refund or exchange, merchandise must be unworn with tags, shipping is free, shipping label is included

Hanes: no specific no. of days allowed for return, refund or exchange, merchandise that has been worn must be washed before returning

J. Crew: within 60 days to return, refund or exchange,  merchandise originally defective, free shipping for exchange only, shipping label included

Liz Claiborne: 30 days to return, refund or exchange, merchandise must be in good condition, shipping is not refunded, shipping label not included

Lucky Brand Jeans: 15 days to return, refund or exchange, merchandise must be unworn with original tags attached, shipping not refunded, shipping label not included

Martin and Osa: no time limit noted, refund or exchange, merchandise must be packed in the original package as possible, shipping not refunded, shipping label included

New York & Company: 60 days to return, refund or exchange, merchandise must be in good condition, shipping not refunded, shipping label included

Newport News: 30 days to return, return or exchange, merchandise must be unworn with tags attached, shipping not refunded, shipping label included

Old Navy: return within 45 days, refund or exchange, merchandise must be unworn, deduction of flat fee $6.00 from order refund for return postage, shipping label included

Ralph Lauren: 60 days to return, refund or exchange, merchandise must be in like-new condition and unworn, shipping not refundable, shipping label included

Singer22: 14 days to exchange, refunds not allowed, merchandise must be unused and in original condition, shipping not free, shipping label not included

Wet Seal: 21 days to return, refund or exchange, merchandise must be unworn/unwashed/not damaged

Yoox: 20 days to return, return or exchange, merchandise must be exactly the same as you received it with identification tag attached, shipping not refunded, shipping label may be included


SHOES AND HANDBAGS

Piperlime: return within 45 days, refund or exchange, merchandise must be unworn, deduction of flat fee $6.00 from order refund for return postage, shipping label included

Zappos: 365 days to return, refund or exchange, merchandise must be in good condition and in original box/packaging, return shipping is free, shipping label included

Endless: 365 days to return, refund or exchange, merchandise must be unworn or originally defective, shipping is free of charge, shipping label included

ShoeSteal: 60 days to return, return and exchange, merchandise must be in good condition, shipping charges not refunded, shipping label included.

Kate Spade: 60 days to return, refund and exchange, merchandise must be unworn, shipping not refundable, shipping label included

Shoes.com: 60 days to return, refund or exchange, merchandise must be unworn, shipping is not refundable, shipping label is included


DEPARTMENT STORES

Kohl’s: no time limit noted, return or exchange, shipping not refundable, shipping label not included

Lord & Taylor: 90 days to return for refund, credit only after 90 days, shipping not refunded, shipping label not included

Sears: 90 days to return, return or exchange, items must be in its original packing, shipping not refundable

Spiegel: 30 days to return, return pr exchange,  items must be unworn with tags attached, shipping is not refunded, shipping label included

Target: 90 days to return, return or exchange, items must be unused, shipping is refunded only if the return is the result of the store’s error, shipping label not included

Urban Outfitters: 30 days to return, refund or return/exchange, items must be unused, shipping label may or may not be included

Bloomingdale’s: no time limit noted, refund or return/exchange, items must be unused, shipping not refundable, shipping label included

Dillard’s: 30 days to return, refund and return/exchange, items must be in its original or unused unless there is a manufacturer’s defect, shipping is not refunded, shipping label not included

Macy’s: 180 days to return, items with original proof of purchase, shipping fees not refunded, shipping label not included

Net-a-Porter: 14 days to return, refund and return/exchange, items should be new and unused with tags still attached, shipping not refundable, shipping label included

Nordstrom: no time limit noted, refund or exchange, items must be unworn and unused, shipping label included though $6 fee will be deducted from return

Saks: no time limit noted, though items purchased after Nov. 1 can be returned through Jan. 15, 2010, refund or exchange, items presented must be in saleable condition, shipping not refundable, shipping label included

The OutNet: 14 days to return, refund and return/exchange, items should be new or unused with all the tags attached, shipping not refundable


BEAUTY

Ulta: 60 days to return, refund or exchange, items must include original packing materials, shipping refunded only if the product is defective

Bigelow Chemists: 45 days to return, returns only, shipping not refundable, shipping label not included

Lancome: no time limit noted, items must be in original package as possible, shipping not refundable, shipping label not included

Nars: 30 days to return, refund or exchange, shipping not refundable, shipping label included

Bath and Body Works: return and exchange, shipping not refunded, shipping label included

Beauty.com: 30 days to return, items unused and unopened, shipping not refunded, shipping label included

Bliss: 30 days to return, credit or return/exchange, items must be unworn, shipping not refundable, shipping label not included

Bobbi Brown: no time limit noted, return or exchange, items must be unused, shipping not refundable, shipping label included

Clinique: no time limit noted, credit or return/exchange, shipping not refunded, shipping label included

Drugstore.com: 30 days to return, items must be unused and unopened, shipping not refunded, shipping label included

L’Occitane: 14 days to return, refund or exchange, merchandise must be unopened, shipping not refunded, shipping label not included

Sephora: 60 days to return, refund/credit, shipping not refundable, shipping label included

The Body Shop: 60 days to return, refund or exchange, shipping not refunded except for those returns as a result of the store’s error