SheFinds Solution: "Gone But Not Forgotten"
March 16, 2006
While I was standing at a local Clinique counter a few weeks back, another shopper announced, “They discontinued my foundation!” She was looking for a substitute, as I was. The company has retired my beloved Crystal Mauve Different Lipstick. If you too have had this experience, Clinique’s “Gone But Not Forgotten” Service was created for you. I spoke with a very nice customer service rep who took all my information and promised to get back in touch in 4 to 6 weeks. Sure enough, five weeks later I’ve received an email saying Clinique has located one lone tube of Crystal Mauve. To locate your favorite discontinued Clinique product, call 866-707-2100 between 9 am and 5pm EST Monday through Thursday, or until 4pm on Friday. They ‘ll take your credit card number right then or wait until your item has been located. Find “Gone but not Forgotten” at clinique.com.