We know that bad weather and having one less week between Thanksgiving and Christmas made this holiday shopping season kind of weird. But we were totally surprised to find out that major retailers like Macy’s, Gap and Nordstrom couldn’t get it together for Christmas. A secret test from StellaService found that 8 retailers could not deliver packages by the promised delivery dates this holiday season. Kohl’s, Staples, Dell, Pottery Barn and TigerDirect rounded out the list of retailers that “lost” Christmas.
StellaService’s test had “mystery shoppers” buy one product from a group of 25 retailers by the cutoff date, and then have them shipped to three different regions across the United States. Of 75 packages (74 sent via UPS), 12% missed the promised delivery date. Of course this led to an epic “blame game”, with retailers calling-out carriers, who in turn blamed bad weather and an increase in online shopping this year. But aside from those 8 failures, the rest of the group of 25 delivered (literally) on their shipping promises. Best Buy, Sears and Target are among the retailers that “won” Christmas.
If you’re a holiday shopper who was affected by these delayed deliveries, there’s a silver lining. Places like Amazon are offering gift cards and free shipping, and Kohl’s is giving a full refund of all items not delivered on time. So now that we know retailers couldn’t handle the increase in online holiday shopping this year, here’s to hoping they spend the next 300 days figuring out how to make things better for Christmas 2014.
Was your Christmas affected by these delayed shipments? Let us know in the comments below!