If you are the owner of an iPhone 6s you may also be one of several people whose phone has suddenly, and mysteriously, decided to shut down without notice. Apple recently announced that several iPhone 6s models have experienced a shutdown because of unexpected battery problems. If this has happened to you and you aren’t sure what to do next, don’t panic. Apple is taking all of the right steps to address this issue — here’s what you need to know about the iPhone 6s battery problem.
It only affects a certain number of devices
According to Apple, only a small number of devices have been affected; namely, those manufactured between September and October 2015. More recently, it has been announced that devices manufactured outside of that time frame may also be affected after a small number of customers reported unexpected shutdowns. Visit Apple’s website to type in your phone’s serial number and find out whether your device is at risk. Apple’s support page outlines various ways you can find out your phone’s serial number.
Blame controlled ambient air for the issue
The devices that were affected reportedly contained “a battery component that was exposed to controlled ambient air longer than it should have been before being assembled into battery packs.” Because of this, these batteries degrade faster than normal batteries, which explains the premature and unexpected shutdowns.
It’s not a safety issue
Not to worry: Apple has confirmed that it does not believe its 6s battery problem poses a safety issue.
Apple is working on correcting the issue
Some of the steps Apple is taking to find out more about the glitch include adding a diagnostic feature to the iOS software update that is being released this week. The feature is designed to collect information in the upcoming weeks that will help Apple improve algorithms to manage battery performance and shutdown operations.
If your phone was affected, you are eligible for a free battery replacement
If you suspect your iPhone 6s is experiencing battery problems and your serial number fits the bill (though, given Apple’s latest statement, it’s worth exploring your options even if it doesn’t), there are several ways for you to go about getting a free battery replacement. You can find an Apple Authorized Service Provider (always call ahead first), make an appointment at an Apple retail store, or contact Apple Technical Support. Your phone will be examined prior to any service and Apple suggests taking the following steps to prepare your iPhone 6s for the battery replacement process: back up your data to iTunes or iCloud, turn off Find My iPhone, and erase data and settings in Settings>General>Reset>Erase All Content and Settings. For more information on how to take these steps, as well as contact information for Apple providers, visit their website.
For more tech tips, check out 5 Things you’re doing that will eventually break your iPhone and 4 Genius ways to organize your iPhone apps