March 23, 2009
Return policies. No one actually wants to deal with them. But, at some point, we will all have to face that little white slip of paper, or that very long list of rules. Recently, we’ve seen the return procedures go from difficult to ridiculous, with loopholes and deceptive wording. So, we’ve decided to clarify and let you know who will tolerate returns and who makes it hard on us. Basically, these are our most visited stores' return policies. So before you invest in $200 worth of nonrefundable pumps, read up, and save yourself the headache.
7 For All Mankind
Unwashed, unworn, unused or defective merchandise may be returned within 30 days after purchase for an exchange or refund. Merchandise received after 30 days will only be accepted at the discretion of the store for an online store credit.
Nearly all new, unopened items sold by Amazon.com are returnable within 30 days of delivery for a full refund, shipping costs included if the return is a result of Amazon’s error (you received an incorrect or defective item, etc.).
Ann Taylor LOFT
Unwashed, unworn merchandise is accepted for return by mail. Unwashed, unworn merchandise can also be returned or exchanged at any Ann Taylor LOFT location (with the exception of select merchandise explicitly noted at anntaylorLOFT.com/returns.) Returns accompanied by an original receipt made more than 90 days after the purchase will be credited for the price paid either in the form of a merchandise credit or as a merchandise exchange.
Merchandise may be returned within 2 weeks or 21 days of purchase with receipt, tickets attached, and garment must be unworn. Lingerie, swimwear, jewelry, and clearance purchases are final and may not be returned or exchanged.
Refunds are possible within 30 days of the purchase date.
Unwashed, unworn, or defective merchandise may be returned by mail or to any location within 45 days of original purchase date. There are no returns or exchanges on final sale merchandise, online or in stores.
A 100% guarantee ensures that if item does not meet expectations, it may be returned if unworn with all tags attached within 60 days for an exchange or refund. Initial shipping fees as well as return and exchange shipping costs are not refundable.
Barnes & Noble
Due to the wide variety of items issued by B&N, the packing slip provides specific return instructions and addresses.
Most Items: Returns are accepted within 14 days of the date that you received your order. Books, DVDs and CDs (in their original, unopened, shrink-wrapped condition), and Toys & Games can be mailed with the original packing slip.
Items That Cannot Be Returned: B&N does not accept returns for magazines, downloadable PDFs for SparkNotes and Quamut products, gift cards, and shrink-wrapped items that have been opened. Shipping charges are non-refundable.
In order to return or exchange, refund or credit, the Merchandise Return form (found on the back of invoice) must be returned as well. Shipping and Handling charges are not refundable.
A pre-postage-paid label is included inside your package and should be used for all returned items. Exchanges: If you are not completely satisfied with your order, BB will exchange it – and pay the return shipping and ship your new items with no additional shipping & handling charges (within the United States).
A “100% Color Guarantee” allows you to try different makeup shades without penalty. If you're not 100% satisfied with the color, return the item within 30 days of your purchase and Drugstore.com will give you a full refund. You may return any non-prescription item shipped by Drugstore.com, keeping the following in mind: return the item within 30 days of receipt, items back that have been opened or used unless the product is damaged or defective or falls under our 100% color guarantee for makeup are not accepted. There is free return shipping if your return is the result of our error (damaged, defective, or incorrect item, etc.) and for our 100% color guaranteed products. In other cases, a return postage fee of $4.99 will apply.
Unwashed, unworn, or defective merchandise may be returned by mail or to any US location within 45 days of original purchase date. There are no returns or exchanges on final sale merchandise, online or in stores. All swimwear returns must have the original price tags and hygienic liner intact to be eligible for a return.
For gifts purchased either in-store or online, bring the item and gift receipt to the Customer Service Desk of any Kohl's store. Return by Mail: If your gift arrived by mail from Kohl's, you can return it by mail. Be sure to include the tags for all the items. Items should not have been worn or used and wont be accepted by mail for those purchased in-store. If you purchased your item(s) in-store, please return it to the Customer Service Desk of any Kohl's store near you.
You may exchange or return most merchandise for a full refund, less shipping charges, based on the original form of payment, within 180 days of purchase.
Free exchanges after you fill out return form (printable online). Merchandise returns by mail are $6.00. Include return label and Nordstrom will deduct this flat fee for return postage. If you decide not to use the pre-paid label, the $6.00 fee will not be charged. In store returns are free. Simply bring the packing slip and credit card used when you placed the order to any one of our stores for full refund.
New York & Company
All online orders must be returned with slip indicating reason as well as invoice. Returning in store: bring the package invoice, the items(s) to return or exchange, a valid photo ID and the credit card used for the original purchase to any New York & Company store. The package invoice will serve as your receipt. Without the invoice, one will be credited the lowest selling price of the item.
Return merchandise within 45 days of original purchase date. All swimwear returns must have the original price tags and hygienic liner intact to be eligible for a return. Please note: Certain items are not eligible for store returns and therefore must be returned using our easy mail return process. These items are indicated as 'Return by Mail Only' on the product page and have a return type of 'Mail Only' in your shopping bag
Returns are always free. To return purchases from Piperlime, make sure items are in their original condition, and send them back within 45 days of your purchase. There are no returns or exchanges on final sale merchandise. Piperlime purchases may not be returned to any stores. If you used a promotion code to make your purchase, exchange will be for an item in the same style in a different size or color. If your choose to exchange your purchase for something else, credit will be applied towards the new item at their current price.
The full amount will be credited to the original tender (credit card, gift card, or online gift certificate) if returned within 60 days of the ship date on invoice and accompanied by the original invoice. If not, the current selling price will be credited if returned after 60 days and accompanied by the original invoice.
Saks Fifth Avenue
Full-priced merchandise, with the exception of watches and jewelry, presented after 30 days will be credited based on the current selling price. Returns of watches, jewelry and sale merchandise will not be accepted after 30 days. Requests for adjustments will be honored if the merchandise was purchased at full price and if it is marked down within 7 days of purchase. No exchanges nor replacements on monogrammed or personalized items. In-store returns require presentation of merchandise to an associate at your area Saks Fifth Avenue with the original receipt or gift receipt.
Products are returnable within 60 days of the purchase date. To ensure a timely refund to your account, return item immediately. Return shipping and handling fees are free. No refunds on original shipping costs.
Simple return policy. If it doesn’t fit, or if you dislike it, return your unworn purchase within 365 days for exchange or refund.
Returns and exchanges are accepted on merchandise within 30 days of receipt for items that have not been worn, altered or washed. Footwear returns must include the original shoe box in its original condition and without postal labels. Shipping and handling charges are non-refundable.
Item must be unused and in its original condition and returned within 10 days in order to receive complete online store credit. Purchaser is responsible for all shipping charges.
Online purchases must be returned within 90 days and must be new, unused, and contain all original packaging and accessories. Some items cannot be returned if opened, including music, movies, video games, software and collectibles. GiftCards, e-GiftCards, prepaid music, game and phone cards cannot be returned. Items that have been replaced because they are damaged, defective or incorrect must be returned to a Target.com Returns Center, and cannot be returned to a Target store. One must have an in-store receipt from our Online Returns Center in order to return a Target.com item to a store. To confirm purchase or gift can be returned to a Target store, review the “Additional Information” tab in the product’s online description, or visit the Online Returns Center. A store-returnable purchase will have “store” as an option within the “Method of Return” drop-down box.
All items must be returned in the condition that they were received—cannot be worn, altered, or washed. All tags must be attached. If these conditions are met, and the item is in perfect resalable condition, one can return merchandise within 30 days from the day goods were received for a full refund or exchange ( minus the shipping charges).
Directions on the back of every packing slip allow for a personalized return of merchandise for credit, as each situation is treated differently. All shipping fees associated with returns are the responsibility of the customer.
Refunds will be credited in the same form as they were paid if an item is returned within 90 days of purchase. If an item is returned more than 90 days after purchase, a return will be administered in the form of a merchandise credit redeemable with your next purchase.
If one is not completely satisfied with their purchase, a full refund will be administered for up to 365 days from the purchase date. Products must be in the condition they were received in and in original box and/or packaging. Return shipping is free.