SheFinds Advice: How to Return (most) Anything
May 10, 2007
Worried about going a little overboard dring this week’s shopping bonanza? Take heart, most sales are NOT final, and most online retailers even offer free returns, because stuff breaks, wears out, and sometimes your taste just isn’t what it was when you started your 3 day shopping binge. Instead of trashing it, lying to the warranty people (Dropped my phone in water? Of course not! I just opened it one day and it wouldnâ€™t work. ), or even regifting it, just send it back. Thatâ€™s the advice of lifehacker.com and become.com. They say it often comes down to semantics and customer service. So use both to your advantage the next time you sit on your expensive sunglasses or when a product simply doesnâ€™t live up to its promise.
Cliff Noteâ€™s version on how to do it:
1. Is it under warranty? If so, follow warranty directions. If not, see #2.
2. Is it worth 10 minutes of my time? If no, pitch product. If yes, go to #3.
3. Write an honest letter. Vent your frustration or simply admit fault and ask for a free replacement. But really be honest if the damage is your fault. Companies (and people) are generally caught off-guard by a straightforward I-did-it and will try to help you out.
4. Pack it up and send it off. Google the manufacturers address and send it offâ€”donâ€™t send it to the warranty houses.
5. Let it go. It might work, it might not. But hey, you tried. With any luck, youâ€™ll get all sorts of discount offers and new products.
*A note of caution: This might not work with large retailers or other department stores. Theyâ€™re vigilant to prevent return fraud, so make sure you hold on to your receipt whenever youâ€™re aiming to replace a shrunken sweater, itchy mittens or too-short tights. And if it’s a manufacturing defect, point that out.