It’s the day we’ve been waiting all summer for–Nordstrom’s Anniversary Sale officially starts today with early access for Nordstrom Cardholder members. There’s just one little problem…Nordstrom’s website crashed during the very first day of the Anniversary Sale. Shoppers currently can’t checkout!
Online shoppers have been prepping and searching for weeks leading up to the massive annual sale. However, after the sale was pushed live, shoppers received frustration when trying to checkout instead of bargains.
In a message titled “Anniversary Sale Notice” posted at the top of Nordstrom’s website, says that the department store is having site and app issues.
“We are having site and app issues. You can still browse and add to bag, but temporarily can’t check out. Your bag will be saved and will update when available. Thanks for your patience!”
According to Nordstrom, early access customers can select merchandise, but cannot actually purchase it once it’s in their cart. Shoppers on Twitter are saying that items they searched for and add to their carts were actually deleted and no longer saved.
Nordstrom took to their Twitter account to apologize to shoppers for the trouble.
Some customers are having trouble checking out on our website and app. We are so sorry for the inconvenience, and our teams are working hard to fix the issue as quickly as possible. We’ll let you know as soon as it’s resolved. Thank you for your patience.
— Nordstrom (@Nordstrom) July 12, 2018
“Some customers are having trouble checking out on our website and app. We are so sorry for the inconvenience, and our teams are working hard to fix the issue as quickly as possible. We’ll let you know as soon as it’s resolved. Thank you for your patience,” read the tweet by Nordstrom.
The tweet was posted at 9:58 AM this morning. As of right now, Nordstrom’s website and the app are still down.
Another user on Twitter said that this issue happens every year, in reply to Nordstrom’s apology.
Shouting into the internet void that this happens every year, shoppers are rightfully upset every year, and it seems like an avoidable business problem to fix the other 364 days to make tons of money when shoppers WANT to spend at the #NSale
— SAMANTHA (@serrrock) July 12, 2018
Looking back at Nordstrom’s Twitter account shows the checkout problem during the Anniversary Sale has in fact happened before. See their tweet apologize to customers during last year’s mishap, published on July 13, 2017.
We're so sorry for the inconvenience experienced on https://t.co/1rB2EyMsNQ. The site issue has been resolved. Thank you for your patience.
— Nordstrom (@Nordstrom) July 13, 2017
Here’s to hoping Nordstrom gets their website back up and working soon!