Like Burger King and other fast food chains currently scrambling to update their drive-thru formats amid the novel coronavirus outbreak, McDonald’s has announced plans to speed up it’s experience for customers, too.
Here’s everything we know about how the new restaurants will be formatted:
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The company announced plans to upgrade the drive-thru experience for customers during an investor update on Monday, November 9th. This means McDonald's patrons can get their Quarter Pounder or Happy Meals faster than ever before!
The U.S. restaurant chain is currently testing express lanes for digital orders placed ahead of time, dedicated pick-up spots and automated ordering. This is huge!
The chain is also piloting automating ordering, payments through customer ID at the display screen, dedicated pickup parking spaces and an “On-the-Go” format, a smaller restaurant with limited or no inside seating that just provides drive-thru, delivery and carryout only.
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The Illinois-based company revealed that it would be upping it's drive-thru experience; in COVID-19 the drive-thru has become an integral part of the fast food experience, with more people wanting to avoid going into restaurants and many dining rooms closed completely.
CNN reports that the company was in fact losing customers to competitors due to slower drive-thru times prior to the pandemic, so big changes couldn't be coming at a better time.
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Customers responded on Twitter following the news.
"@McDonalds is figuring out how to get your drive thru order wrong even faster!" one user joke. "
"While you’re proposing to make drive thru’s faster are you doing anything at all to make sure ppl’s orders are correct.... seems you get it wrong more often than right," Tweeted another.
Well, I suppose they have some other improvements to make as well!
