Best Buy has settled a court case over their return policy!
The electronics retailer agreed to pay more than $600,000 in the settlement involving how the store’s alleged policies affected the people of San Diego and other counties of California. Here’s everything you need to know:
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The Minnesota-based commerce chain will pay $633,500 as a result of some investigative reporting by NBC 7 Responds, the outlet reports.
The news channel had investigated customer claims that they have been "blacklisted" by a company hired by Best Buy to determine which items could be returned for a full refund three years ago.
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"They have to inform the public accurately as to their return policy," San Diego's District Attorney Summer Stephan said of the company. "They didn't honor their own advertising about their own return policy, but they also violated consumer laws." Yikes!
"They had this strange monitoring where they decided on a sort of an algorithm who they would grant a refund for and who they wouldn't," Stephan reaveal. "You can't reject people for a refund based on some algorithm that they meet or don't." Seriously!
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Best Buy has stopped using that company to determine returns, and San Diego has said that it will use the $130,000 it recieves from the settlement to enforce more consumer protection laws.
"Each return should stand on its own. That's what our consumer laws are," Stephan asserted.
