X

Enter to win a FREE
Magnetight Mask
from Dr. Brandt!

*By entering to win, you agree to receive future emails from Dr. Brandt.

4 Things You Need To Know About Sephora's Return Policy

Large Editorial Image


September 5, 2017

Sephora is a magical place filled with products that make incredible promises — but knowing a thing or two about the return policy at Sephora will save you money, prevent you from making purchase mistakes, and free you up to experiment and have fun. The mega beauty chain offers lipsticks, eye shadows, and blushes in every color of the rainbow, creams that will transform your life (or at the very least, make you look like you slept seven hours), and every single serum, spray, and cleanser you need to defeat frizz and make your curly, wavy, or pin-straight hair look salon amazing.

But, while all of that experimentation can yield gorgeous results, it’s inevitable: Sephora product mistakes will be made. Perhaps you purchased a glittery black lipstick, assuming it would help you fully realize your inner goth starlet. It looked amazing under the store lights — but is completely washing you out in real time. Are your only options to chuck it or find a way to make black lips work?

Here are 4 things you need to know about Sephora’s return policy.

1) You’ll Get A Full Refund If You Return Your Item Within 60 Days

Sephora products

Time is of the essence when it comes to returning your Sephora purchases. If you’ve ordered an item on Sephora.com and found it to be totally wrong for you, you can return it by mail within 60 days of purchase and you’ll get a full refund on your credit or debit card or a full refund to your PayPal account. Unfortunately, if you wait to return your purchase and go over 60 days (61-90 days, to be exact), you’ll receive a full refund in the form of a store credit instead.

2) Sephora.com Purchases Can Be Returned To A Store Location

Sephora store

If you’re like a lot of eager shoppers, you tore into your Sephora package when it arrived at your door and then totally misplaced the pre-paid return shipping label — which you’ll need if you want to return items via mail. No worries: take your purchase to a Sephora store and make sure you bring the Order summary, Return Form, and your credit card or PayPal account information with you. You will only be able to receive a full refund if you return the product within 60 days — a store credit will be issued between 61-90 days and you won’t be eligible for any kind of refund if you wait until after 90 days.

3) Opened Products Are Eligible For Return

Sephora lipsticks

It rarely makes sense to be told by a company that opened products are ineligible for returns. After all, how are you to know that peach blush looks like death until you actually sample it? Sephora accepts opened products for returns and exchanges, as long as you have a receipt (there’s a rumor that you can return products using your ID if you’ve misplaced your receipt). Make sure you return it within 60 days for a full refund. Of course, Sephora’s great return policy doesn’t mean employees are going to be super thrilled when you return a bottle of foundation with more than half of it missing.

4) Keep Your Eye Out For Sales

Sephora aisle

Let’s say you purchased a great eye shadow palette — one that cost you a quarter of your paycheck. A few days after it arrives and you’ve been using it and looking even more stunning, you stumble upon the ultimate betrayal: it’s not on sale at Sephora for $10 less! Great news: if the product goes on sale within two weeks of your purchase, you can actually call the store’s customer service line and (with proof of your purchase) they’ll refund the difference.

 



  • Weekend Project: Make Your Own DIY Face Mask

    Weekend Project: Make Your Own DIY Face Mask

    Shop

    today

  • Nordstrom's Bestselling $27 Tunic Is Back In Stock--Grab One Quick Before It Sells Out Again

    Nordstrom's Bestselling $27 Tunic Is Back In Stock--Grab One Quick Before It Sells Out Again

    Style

    today

  • These Genius Packing Cubes Are A Game-Changer

    These Genius Packing Cubes Are A Game-Changer

    Shop

    1 day

  • These Are The Best Sites That Give You Cash Or Store Credit For New And Lightly-Worn Clothes

    These Are The Best Sites That Give You Cash Or Store Credit For New And Lightly-Worn Clothes

    Style

    1 day

  • Target Just Added 11 New Products To Your Favorite Brand This Morning

    Target Just Added 11 New Products To Your Favorite Brand This Morning

    Beauty

    1 day

  • Shoppers Can't Stop Raving About This All-In-One Home Security System

    Shoppers Can't Stop Raving About This All-In-One Home Security System

    Shop

    1 day

  • The 5 Best Stress-Relieving Items That You NEED In Your Life--From Fidget Spinners To Stress Balls.

    The 5 Best Stress-Relieving Items That You NEED In Your Life--From Fidget Spinners To Stress Balls.

    1 day

  • Forever 21 Is Making This Big Change To Its Stores

    Forever 21 Is Making This Big Change To Its Stores

    Beauty

    1 day

  • These Are The Best Collaborations You <em>Need</em> To Know About Now

    LeSportsac Just Launched An Adorable Collab With Hershey's

    Shop

    1 day

  • Here's How To Wear Metallic Booties Like A Style Blogger

    Here's How To Wear Metallic Booties Like A Style Blogger

    Shop

    1 day

  • 8 Galentine's Day Gifts That Are Perfect For The Lady Love In Your Life

    8 Galentine's Day Gifts That Are Perfect For The Lady Love In Your Life

    Style

    2 days

  • The One Dress That Looks Good On Everyone, According To Fashion Experts

    The One Dress That Looks Good On Everyone, According To Fashion Experts

    Style

    2 days

  • Target Just Casually Launched Its First Fragrance Line This Morning

    Target Just Casually Launched Its First Fragrance Line This Morning

    Beauty

    2 days

  • We Just Found The Most Amazing Pair Of Fleece Leggings Ever... And They're Only $19!

    We Just Found The Most Amazing Pair Of Fleece Leggings Ever... And They're Only $19!

    Style

    2 days

  • Psst! These Gorgeous (Waterproof!) Suede SOREL Booties Are 50% Off Right Now

    Psst! These Gorgeous (Waterproof!) Suede SOREL Booties Are 50% Off Right Now

    Style

    2 days

  • boohoo Is Having An <em>Epic</em> Sweater Sale Right Now--Prices Start At Just $16 With Our Exclusive Promo Code

    boohoo Is Having An Epic Sweater Sale Right Now--Prices Start At Just $16 With Our Exclusive Promo Code

    Style

    2 days

  • Beauty Pick Of The Week: Why I'm Obsessed Over The Too Faced Sweet Peach Eyeshadow Palette

    Beauty Pick Of The Week: Why I'm Obsessed Over The Too Faced Sweet Peach Eyeshadow Palette

    Beauty

    2 days

  • This Is The Most-Searched Fashion Trend Of 2017 (It's Not What You Think!)

    This Is The Most-Searched Fashion Trend Of 2017 (It's Not What You Think!)

    2 days

  • How Does Amazon's No-Rush Shipping Rewards Work? Here's Everything You Need To Know!

    How Does Amazon's No-Rush Shipping Rewards Work? Here's Everything You Need To Know!

    Shop

    2 days

  • Where To Buy Those Tiny Sunglasses Everyone Will Be Wearing In 2018

    Where To Buy Those Tiny Sunglasses Everyone Will Be Wearing In 2018

    3 days

  • 4 Skincare Products People With Clear Skin Always Use

    4 Skincare Products People With Clear Skin Always Use

    Beauty

    3 days

  • These Apps Will Help You Keep Your New Year's Resolutions #WellnessWednesday

    These Apps Will Help You Keep Your New Year's Resolutions #WellnessWednesday

    3 days

  • These Are The Best Leggings Ever (& They're Not See-Through!)

    These Are The Best Leggings Ever (& They're Not See-Through!)

    Style

    3 days

  • Here's Your Complete Guide To Sulfate-Free Beauty Products

    Here's Your Complete Guide To Sulfate-Free Beauty Products

    Beauty

    3 days

  • Here's Everything You Need to Know About Jade Rolling, The Hottest New Beauty Craze

    Here's Everything You Need to Know About Jade Rolling, The Hottest New Beauty Craze

    Beauty

    3 days

  • Want Glowing Skin When You Wake Up? Try This Overnight Mask From Dr. Brandt

    Want Glowing Skin When You Wake Up? Try This Overnight Mask From Dr. Brandt

    Beauty

    3 days

  • In Case You Hadn't Noticed, North Face x Nordstrom Just Dropped A Major Collab

    In Case You Hadn't Noticed, North Face x Nordstrom Just Dropped A Major Collab

    3 days

  • Don't Miss Your Chance To Score Ray-Bans For $79 At Nordstrom Rack Right Now

    Don't Miss Your Chance To Score Ray-Bans For $79 At Nordstrom Rack Right Now

    3 days

  • How To Clean White Reebok Classics So They Look Brand New

    How To Clean White Reebok Classics So They Look Brand New

    Style

    4 days

  • Target's New Line Doesn’t Launch Until February But We Have All The Photos

    Target's New Line Doesn’t Launch Until February But We Have All The Photos

    4 days

  • The One Foundation Every Woman Over 30 Should Use, According To A Dermatologist

    The One Foundation Every Woman Over 30 Should Use, According To A Dermatologist

    Beauty

    4 days

  • The One Drugstore Product No One Should Be Using Anymore, According To A Dermatologist

    The One Drugstore Product No One Should Be Using Anymore, According To A Dermatologist

    Beauty

    today

  • 5 Common Mistakes That Are Making Your Hair Thin, According To Experts

    5 Common Mistakes That Are Making Your Hair Thin, According To Experts

    Beauty

    1 day

  • 3 Cheap Products For Blackheads That Dermatologists Swear By

    3 Cheap Products For Blackheads That Dermatologists Swear By

    Beauty

    1 day

  • Um, How Bella Hadid Not Have A Wardrobe Malfunction In This See-Through Top?

    Um, How Bella Hadid Not Have A Wardrobe Malfunction In This See-Through Top?

    Celebrity

    1 day

  • 3 Fenty Beauty Killawatt Freestyle Highlighter Dupes That Are Just As Great As The Original

    3 Fenty Beauty Killawatt Freestyle Highlighter Dupes That Are Just As Great As The Original

    Beauty

    1 day

  • This Is The Worst Thing To Put On A Zit, According To A Dermatologist

    This Is The Worst Thing To Put On A Zit, According To A Dermatologist

    Beauty

    1 day

  • Scott Disick's New Girlfriend Is Trying Really Hard To Be Kourtney Kardashian

    Scott Disick's New Girlfriend Is Trying Really Hard To Be Kourtney Kardashian

    Celebrity

    1 day

  • 6 At-Home Remedies For Sagging Skin Dermatologists Swear By

    6 At-Home Remedies For Sagging Skin Dermatologists Swear By

    Beauty

    1 day

  • 5 Cheap Under-Eye Products Dermatologists Swear By

    5 Cheap Under-Eye Products Dermatologists Swear By

    Beauty

    1 day

  • 5 Cheap Natural Skin-Firming Products Dermatologists Swear By

    5 Cheap Natural Skin-Firming Products Dermatologists Swear By

    Beauty

    1 day

  • 4 Bedtime Mistakes That Are Ruining Your Skin, According Dermatologists

    4 Bedtime Mistakes That Are Ruining Your Skin, According Dermatologists

    Beauty

    2 days

  • This Clue Finally Proves That Kylie Jenner Is Pregnant

    This Clue Finally Proves That Kylie Jenner Is Pregnant

    Celebrity

    2 days

  • Um, What Was Kendall Jenner Thinking When She Wore This Outfit?

    Um, What Was Kendall Jenner Thinking When She Wore This Outfit?

    Celebrity

    2 days

  • Scarlett Johansson’s Got A New Boyfriend… And You’ve Definitely Seen Him Before

    Scarlett Johansson’s Got A New Boyfriend… And You’ve Definitely Seen Him Before

    Celebrity

    2 days

  • The One Cheap Natural Product Dermatologists Swear By For Blackheads

    The One Cheap Natural Product Dermatologists Swear By For Blackheads

    Beauty

    2 days

  • 5 Anti-Inflammatory Foods Experts Swear By To Look 10 Years Younger

    5 Anti-Inflammatory Foods Experts Swear By To Look 10 Years Younger

    Beauty

    3 days

  • 5 Cheap Natural Eye Creams Dermatologists Swear By For Under-Eye Bags

    5 Cheap Natural Eye Creams Dermatologists Swear By For Under-Eye Bags

    Beauty

    3 days

  • Um, Where Is Chrissy Teigen's Baby Bump?

    Um, Where Is Chrissy Teigen's Baby Bump?

    Celebrity

    3 days

  • Whoa! Are Miley Cyrus & Liam Hemsworth MARRIED?!

    Whoa! Are Miley Cyrus & Liam Hemsworth MARRIED?!

    Celebrity

    3 days

  • 4 Supplements You Should Take For Hair Loss, According To Dermatologists

    4 Supplements You Should Take For Hair Loss, According To Dermatologists

    Beauty

    3 days

  • Kylie Jenner Just Made The Most Amazing Announcement Ever & We're Freaking Out!

    Kylie Jenner Just Made The Most Amazing Announcement Ever & We're Freaking Out!

    Celebrity

    3 days

  • The One Concealer Mistake You Need To Stop Making, According To A Makeup Artist

    The One Concealer Mistake You Need To Stop Making, According To A Makeup Artist

    Beauty

    4 days