I have a Marc Jacobs’ [url=http://rover.ebay.com/rover/1/711-1751-2978-331/1?SID=marcjacobsstella&AID=10370388&PID=1434713&loc=http%3A%2F%2Fsearch.ebay.com%2Fmarc-jacobs-stella_W0QQfclZ4]Stella Bag[/url] bag that I am very attached to so imagine my horror when it decided to drop its distinctive buckles on 57th Street on my way to a must-look-chic meeting. Then a friend wrote: “My MJ bag broke! Handle fell right off while I was in Manhattan Beach. Embarrassed, I quickly left the Peet’s Coffee shop.” First of all — Mr. Jacobs — these are pricey bags — they should not fall apart!
Second – I did some research and if your Marc Jacob bag needs to go to rehab here is the info on the repair center for Marc Jacobs. Send your bag to Maritza with a letter detailing the problem.
Moda Express
ATTN: Maritza
900 Secaucus RD
Secaucus, NJ 07094
201-325-8808
Maritza sent my bag back to Italy for repairs and said I should get it back in 6 weeks. So basically my Marc Jacobs is summering in Italy…I anticipate a joyous reunion come fall.
[url=http://rover.ebay.com/rover/1/711-1751-2978-331/1?SID=marcjacobsstella&AID=10370388&PID=1434713&loc=http%3A%2F%2Fsearch.ebay.com%2Fmarc-jacobs-stella_W0QQfclZ4=0]
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The shoulder strap snapped off my Julianne Quilted Patent Shoulder Bag w/in 2 weeks of purchase. After being turned away by my local Marc Jacobs, I e-mailed practically everyone on the Web site for help.Heard the same story from “customer service”-I could give the bag up for repair for approx.4 weeks or carry it broken through the summer & then send it in for repair. Love that I was also responsible for paying for shipping!Are you seriously kidding me! With his prices,lemons are unacceptable!
What is that bag in the pic? The link goes to an error page – but I want that bag!
it’s the Stella bag — but note that post was written in 2004 so I don’t think they make them anymore. However looks like you can get them on ebay — that’s where the link goes now.
What about sunglasses? Mine broke and I want them repaired but don’t really know how to go about it.
How much would it cost to repair the clip on my marc jacobs handbag?
FYI – the number to the repair department is 201-325-0694. You may need to go through repairs@marcjacobs.com to get a SRO (service repair order) number too.
I found your blog while looking for a contact address for Marc Jacobs CO. I bought a MJ turnlock bag a week ago and the stitching is already pulled lose where the handles attach on both sides. Hard to believe I paid $400 for this piece of crap. Never again.